Currency

Because this is a global business, all amounts listed are in US Dollars, unless otherwise stated.

 

Goods and Services Tax (GST)

At this point in time, no GST is charged for Australian customers and clients.

No GST is charged for international customers and clients.

 

Refunds

1. Faulty downloads

If the digital content, such as eBooks and eCourses, are not:

  • of satisfactory quality
  • fit for a particular purpose
  • as described, then

your digital product will be repaired or replaced.

All claims of non-delivery of a digital product, downloading or unzipping issues must be submitted via email to marlowe @ marloweaster.com within 7 days from the order placing date. Otherwise the product will be considered received and downloaded.

If you receive your money back you must delete every copy of the digital product that you have downloaded or received as well as copies you have placed on other devices or media.

Any refund offered will be processed using the same method as was used for the original Sale, that is, the refund amount will be credited to either your credit card account or PayPal account as applicable.

2. Purchased in error (any item)

If you have purchased the wrong item, or you have changed your mind, you have 48 hours to contact me at marlowe @ marloweaster.com to arrange a refund or an exchange.

3. Consultation and Coaching Packages

Upon confirmation of your desire to work with me, we will draw up a Wild Mary Coaching Agreement outlining the specific terms and conditions so we’re all clear and agreed on the goals, roles and responsibilities. The following conditions apply to all Wild Mary Coaching and Consulting Services:

There are no refunds on delivered coaching and consulting services, because once I spend time with you, I can’t get it back. The results of coaching can’t be guaranteed because they depend on your openness and commitment to change and your willingness to do the work to get the results you want.

While I can’t refund for time that’s already been spent, if you are not completely satisfied with your investment, you may request a refund on unused coaching or consulting time. It does happen that sometimes a coach and client may not work well together, and it is best for both parties to go their separate ways with no hard feelings. Requests for refunds need to be made before the coaching package expires. No refunds will be considered for unused coaching time after this time.

My time is valuable, and so is yours. A lot of energy, time, thought, and heart goes into preparing for and being present in our sessions together. If you’re late for your appointment, you lose that time. If you don’t show, you’ll still be charged in full. In turn, I promise to honour our appointments, and be on time as well.

Rescheduling appointments: I understand it may be necessary to reschedule a coaching session in exceptional circumstances. Every effort will be made to accommodate a rescheduled session but this cannot be guaranteed and is dependent on mutual availability. Session rescheduling must be done before 48 hours prior to the scheduled time in order to avoid forfeiting the session.

Upon providing a deposit or full program payment you are authorising Wild Mary Enterprises to process your payment. Upon approval of your application, you are responsible for full payment of fees for the program. If you are on a payment plan, you agree to make all payments you have committed to in a timely manner.

4. Group Programs

I am 100% committed to giving you tools, strategies and coaching that set you up for a more empowered and fulfilling life. My goal is to deliver what I promise and so much more.

That’s why I am confident that my programs will bring the stated results when you do the work and implement the knowledge provided.

I am extremely committed to you getting the relief and results you want, that if you’re not experiencing them, I will make sure that you get extra support from me.

If you do the program assignments, ask for support, implement the recommendations, and you still don’t see a return on your efforts, then simply let me know and I’ll be happy to return your investment, less a $125 processing fee. Refund requests expire 30 days after the completion of group programs, which is one week after the delivery of the last lesson, and 60 days after the purchase date of self study programs.

You will be asked to fill out our refund questionnaire and submit your completed coursework before your refund is processed.

Upon providing a deposit or full program payment you are authorising Wild Mary Enterprises to process your payment. Upon approval of your application, you are responsible for full payment of fees for the program. If you are on a payment plan, you agree to make all payments you have committed to in a timely manner.

5. Jewellery

I will always offer a refund or a replacement if you aren’t totally happy with your item when you receive it.


A Note on Refunds and Karma

Karma and money work very closely together, which is why I will not accept money by making false claims. That would be theft, and it will come back to bite me in another situation. I believe this dynamic also works for you, and that you are aware of this. So I choose to believe you unquestioningly when you let me know that something was amiss. I hold that all money exchanged between us will be done in good will and for mutual benefit.